I hope you know that import duty is paid on imported goods in most countries. Our all quote and price don't include your import tax. As to specific rates, please consult your local customs office. I appreciate your understanding!

1. Warranty: 1~3 year (excluding accessories)

2. Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 30 days after receiving your order. Pls provide the photos and videos show us the quality issues. After confirmed, we will refund or send you a new replacement. All that cost covered by ORIVISION.

3. During the warranty period, 3.if the equipment is damaged, you can contact us to apply for repair. We can provide free repair service, but the shipping cost need to covered by buyers. Or contact us apply for a discount price to buy a new device replace. Details contact us for inquiry!

1. Contact us (Sales or support team) by email (check contact us).

2. Tell us your purchase records, such as when/where/who buy it. If you buy it from us directly we have recorded it in our system.

3. Show the proofs and resons for the return.

4. Once your request has been approved, please send the item back to us as soon as possible. Please send us your tracking number when you return your item. The items received are returned undamaged with the original packing and accessories.

5. It takes 24 hours for us to confirm that the product has the problems you mentioned after we receive the items. Once confirmed, we will process the refund or resend you a new item within 48 hours.

1. We reserve the right not to process the refund if they are returned in unacceptable condition.

2. Any purchase on www.orivision.com.cn indicates that you have read, understood and agreed with the our return Policy stated above.

ORIVISION Electronics Co., Ltd.

  Email: info@orivision.cn

​​​​​​​ Add: 2F, Building NO.1, ChengYe Industrial Park, No. 10 Xiaobei Road, Chongchuan District, Nantong City, Jiangsu Province,China,22600